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Preparing Your Car for Shipment

Have you already booked your shipment with us, or are you planning to make your reservation soon? Here is a handy list of preparation items that you can use in order to get ready for a seamless experience. We’ll handle everything on our end, but there are some things to make sure you remember in the few days before your car is picked up.

Remove Personal Belongings from the Vehicle

We can ship a car containing up to 100 lbs. of your personal belongings without a surcharge, but we highly recommend that you do not leave personal items of any kind in the car. The insurance coverage that we provide only covers damage to the car and does not cover missing or damaged items inside the car. It also does not cover any damage that may result from the shifting of items inside the car during transport.

Remove Toll Tags

If you have an EZPass, a SunPass, or any other automated toll tag mounted on your windshield, remove this from the car. There is a possibility of your toll tag being activated when the car carrier passes through a toll booth. This can result in unwanted charges to your account with the toll collection agency, which may not be possible to reverse. Riley Auto Transport will not be responsible for these charges.

Disable Your Alarm System

If you have an anti-theft alarm system on your car, disable it if possible prior to shipping. A car alarm going off during shipping is always a possibility due to noises and vibration from the road, and this can create problems for the driver.

Secure or Remove Loose Components

If you have a roof rack, ski rack, detachable antenna, spoiler, or anything else that could be knocked loose during the shipping process, we ask that if you cannot secure it, you remove it from the vehicle.

Notify Your Driver of Fluid Leaks

If your vehicle is leaking oil, antifreeze, brake fluid, power steering fluid, or anything else, we need you to let us know so that we can take the necessary precautions to protect other vehicles that will be sharing a carrier with your car or truck. Leaking fluid can ruin the paint on a car. Please be advised that leaking fluids may incur additional charges.

Wash Your Car

Washing your car makes it easy for the driver to make note of the car’s condition prior to shipping. Pre-existing damage must be noted on the Bill of Lading for insurance purposes.

Let the Gas Run Down

When we pick up your car, extra gas in the tank adds unnecessary weight, and it also incurs a safety hazard. There should be no more than 25% of a tank of gas on the day of pickup.

Check Battery Charge and Tire Pressure

If your vehicle becomes inoperable during the shipping process, you may be charged additional fees. The most common reasons for this to occur are faulty or dead batteries and deflated tires. Be sure there are no leaks in your tires and that your battery has a full charge before your car is picked up.

Vehicle in running condition:   Yes    No
Shipping Preference:   Open    Enclosed


My dune buggy was shipped across the country without issue and delivered without any complaints!      

Nathan C.

Riley Auto Transport customer

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